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Welcome to Support
We are here to help
Technical Support Levels
Standard
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24hr initial response time objective
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Email, Chat Support
Advanced
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12hr initial response time objective
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Email, Chat, Phone support
Premier
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2hr initial response time objective
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Email, Chat, Phone support
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Holistic Case Management
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Dedicated Assigned Engineer
In order to receive technical assistance from a Nimba Enterprise Engineer (NEE), a support plan is required. Customers that have support plan subscriptions, or customers that have an active management contract, will receive the applicable technical support services described above during the term of their respective agreements.
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