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Welcome to Support
 We are here to help

Technical Support Levels

Standard

  • 24hr initial response time objective

  • Email, Chat Support

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Advanced

  • 12hr initial response time objective

  • Email, Chat, Phone support

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Premier

  • 2hr initial response time objective

  • Email, Chat, Phone support

  • Holistic Case Management

  • Dedicated Assigned Engineer

Express-Remote Support

  • 1hr Direct Remote Access support

  • Phone 

  • Remote Access Assistance

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In order to receive technical assistance from a Nimba Enterprise Engineer (NEE), a support plan is required. Customers that have support plan subscriptions, or customers that have an active management contract, will receive the applicable technical support services described above during the term of their respective agreements.

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